Privacy Policy

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Last updated: 27 July 2026

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FLUXION Electrical Solutions (“FLUXION”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, submit an enquiry, complete an advertising lead form or engage our electrical services. We handle personal information in accordance with this policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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1. Personal information we collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Phone number

• Postcode

• Information included in your enquiry or message

• Details about the electrical work or services you require

• Your service address if you proceed with a booking

• Quote, invoice and payment-related information

• Communications between you and FLUXION

Your postcode is collected primarily to determine whether your property is within our service area.

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2. How we collect information

We may collect your information when you:

• Complete a form on our website or landing page

• Complete a Meta, Facebook or Instagram lead form

• Contact us by telephone, email, SMS or social media

• Request a quote or book electrical work

• Interact with our website, advertisements or social media pages

• Become a customer of FLUXION

• Provide information through a referral or third-party platform

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3. How we use your information

We may use your personal information to:

• Respond to your enquiry

• Contact you by telephone, email or SMS

• Determine whether we service your postcode

• Prepare and provide quotes

• Schedule and complete electrical work

• Provide customer service and follow-up support

• Send appointment confirmations and service updates

• Manage invoices, payments and business records

• Improve our website, advertising and customer experience

• Measure the performance of our advertising campaigns

• Create advertising audiences and deliver relevant advertising

• Conduct retargeting and remarketing campaigns

• Prevent fraud, misuse or security threats

• Meet legal, regulatory and insurance requirements

• Send marketing communications where you have consented or where otherwise permitted by law

We will not use your information for an unrelated purpose unless you have provided consent or the use is otherwise permitted or required by law.

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4. Meta Pixel and tracking technologies

Our website and landing pages may use the Meta Pixel, cookies and similar tracking technologies provided by Meta.

These technologies may collect information about how you interact with our website, including:

• Pages you visit

• Forms you begin or submit

• Buttons or links you click

• Advertisements you interacted with

• Your browser, device and IP address

• Cookie and advertising identifiers

We use this information to:

• Measure advertisement performance

• Understand whether advertisements generate enquiries

• Improve and optimise advertising campaigns

• Create custom or similar advertising audiences

• Show advertisements to people who have previously visited our website

• Reduce irrelevant advertising

Information collected through the Meta Pixel may be transmitted to and processed by Meta and its related entities. Meta may combine this information with information it already holds about users of Facebook, Instagram and other Meta services.

Meta handles this information under its own privacy policies and terms.

We do not intentionally use the Meta Pixel to collect or transmit sensitive personal information.

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5. Cookies and tracking choices

Where required, we will request consent before activating non-essential advertising or tracking technologies.

You may be able to limit or opt out of tracking by:

• Rejecting non-essential cookies through our website’s cookie controls

• Changing your browser’s cookie and tracking settings

• Clearing cookies stored on your device

• Using browser privacy or tracking-prevention features

• Adjusting your advertising preferences within Facebook or Instagram

• Contacting us and requesting that your information not be used for advertising audiences

Disabling cookies or tracking technologies may affect the operation of certain website features.

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6. Sharing your information

We may disclose personal information to third parties that help us operate our business, including:

• Meta, Facebook and Instagram

• Website hosting and website-management providers

• Customer relationship management software providers

• Quoting, scheduling and invoicing platforms

• Email and SMS communication providers

• Analytics and advertising providers

• Payment-processing providers

• Cloud-storage and information-technology providers

• Contractors, professional advisers, insurers and accountants

• Government agencies, regulators or law-enforcement authorities where required by law

These providers are only given access to information reasonably necessary to perform their services.

We do not sell or rent your personal information to unrelated third parties.

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7. Overseas processing

Some third-party service providers, including Meta, cloud-storage providers, website hosts and software platforms, may store or process information outside Australia.

The countries involved may vary depending on the provider’s infrastructure and business operations.

Where required, we take reasonable steps to ensure third-party providers handle personal information consistently with applicable privacy obligations.

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8. Storage and security

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

These measures may include password protection, access controls, secure software platforms and restricted access to customer information.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

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9. Data retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries

• Provide our services

• Maintain customer and business records

• Meet tax, insurance, electrical safety and legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, we may securely delete or de-identify it.

Some records may need to be retained even after a deletion request where required by law or for legitimate business record-keeping purposes.

 

10. Marketing communications

We may contact you about your enquiry, quote, booking or services.

Where you have consented, we may also send promotional communications about FLUXION’s services and offers.

You can opt out at any time by:

• Using the unsubscribe option included in an email

• Replying “STOP” to an eligible marketing SMS

• Contacting us at admin@fluxionelectrical.com.au

Opting out of marketing will not prevent us from sending necessary communications about an active enquiry, booking, invoice or service.

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11. Access, correction and deletion requests

You may contact us to:

• Request access to personal information we hold about you

• Correct inaccurate or outdated information

• Withdraw your marketing consent

• Request deletion of your personal information

• Object to certain uses of your information

• Ask questions about how your information has been handled

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Requests should be sent to:

Email: admin@fluxionelectrical.com.au
Phone: 0424 163 394

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We may need to verify your identity before processing a request.

We will respond within a reasonable period. In some circumstances, we may be legally permitted or required to retain information or refuse part of a request.

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12. Privacy complaints

To make a complaint about how we have handled your personal information, contact:

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FLUXIONElectrical Solutions
Email: admin@fluxionelectrical.com.au
Phone: 0424 163 394
Location: Perth, Western Australia

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Please provide sufficient information for us to investigate your complaint. We will review the matter and respond within a reasonable period.

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Where applicable, unresolved privacy complaints may also be submitted to the Office of the Australian Information Commissioner.

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13. Third-party websites

Our website, advertisements or communications may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

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14. Changes to this policy

We may update this Privacy Policy when our services, technology, advertising practices or legal obligations change.

The latest version will be published on our website with the updated revision date.

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15. Contact us

Questions or requests relating to this Privacy Policy can be directed to:

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FLUXION Electrical Solutions
Email: admin@fluxionelectrical.com.au
Phone: 0424 163 394
Website: fluxionelectrical.com.au
Location: Perth, Western Australia